The order process beings when you contact us for the first time. Some customers know right out of the gate exactly what they need and the customer assistance step of this process is very minimal. Other customers need a helping hand when it comes to colours, garments, print styles, etc. Once we determine what you need, we’ll write up an estimate and get your approval. After you approve the estimate, we move into the next stage.
Once we’ve gotten approval on your order and you’re all set to go, we need payment from you to get the order started. Unless otherwise arranged, payment is required 100% upfront. If you’re at all worried about giving us your money up front, don’t be. We take great pride in what we do. If you’re shorted a garment or two due to production / mfg issues, you’ll be credited back for the shortages. If you have any concerns about your order, contact us and we’ll work with you to determine a resolution.
Materials are ordered
After you pay for your order, we order your materials. It’s important to make sure that you know what you want when you order so that we don’t have to return any shirts or paper after the proofing process. Any returns are subject to a restocking fee, usually ranging anywhere from just the cost of shipping back to the supplier to 15% of the value of the goods. We don’t want you to waste your money, so ask questions in advance.
Artwork proofing / mock up
The artwork proofing process is where we’ll show you what your final product will look like. Dependent upon the product you order, the proofing process will change. For garments, you’ll receive a mock up laying out the details about the order with approximate colours and logo placements. We need your approval on these proofs before your order will go any farther. Make sure you are very thorough when you look at your proofs, but also be swift with approval. Any approval delayed more than 24 hours will cause delays in the process.
Packaging / Shipping
When shipping garments, we package them up usually either 80 to 100 per box, except for garments like fleece or outerwear which require smaller quantities per box. All orders ship with various methods depending on size and quantity, please contact us directly for specific shipping requests.
As long as everything goes according to plan when you open the box, you’ll receive products that will exceed your expectations and show you why working with Canadian Custom Apparel is pretty much the best decision you can make for all your apparel needs.
If you love your products like we hope you will, please tell us what you liked about them and how everything turned out. If you can send photos or comments, we’ll gladly share them via social networks.
Once you get through the awesome merchandise we’ve helped you create, come back any time to order more! We’re always here to help restock your shelves and help you grow.