Returns Policy
We're proud to have 10+ years of experience creating high-quality custom apparel, but we know mistakes can happen.
If there is an issue with your order, we'll work hard to ensure your satisfaction. Please compile an email with your order number and images of the issue with your order to info@canadiancustomapparel.com and someone from our team will reach out to you within one business day.
No Returns or Refunds
All orders are custom-made to order and therefore cannot be returned or refunded. As we do not hold stock or inventory of these items, each product is created specifically for the customer based on their selection.
Please note: A 15% restocking fee will be applied to any cancelled orders if the products have already been ordered from our suppliers.
Sizing
To assist with selecting the correct size, detailed size charts are provided for every product. It is the customer’s responsibility to carefully review these charts before placing an order. We cannot offer refunds or replacements for items ordered in incorrect sizes.
Color Variations
Please note that while we strive to represent colors accurately, variations may occur due to screen settings or fabric dye lots. Refunds or exchanges will not be issued for dissatisfaction with the final color of the garment or item.
Exceptions
The only exception to this policy is if a manufacturing defect is identified (e.g., incorrect sizing or production issues not aligned with the size chart or product description). In such cases, we will work with the manufacturer to resolve the issue.
Thank you for your understanding and for supporting our made-to-order process. For any questions or concerns, please contact us at info@canadiancustomapparel.com
Canadian Custom Apparel Cancellation Policy
We understand that plans can change, and we want to accommodate our customers wherever possible. If you need to cancel your order, please note the following policy:
Cancellation Timeframe:
- Orders may be canceled within 24 hours of placement for a full refund.
How to Cancel:
- To cancel your order, email us at info@canadiancustomapparel.com or call us at 905-518-0660 with your order details.
- Please include your order number, name, and reason for cancellation.
Exceptions:
- If production has already started on a custom order within the 24-hour period, a cancellation may not be possible. In such cases, we will work with you to find a solution.
Refund Process:
- Refunds for cancellations will be processed within 5-7 business days to the original payment method.
Contact Us For Help
Call: 905-518-0660
Email: info@canadiancustomapparel.com
